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LEGALS

Terms of Service


Introduction

Welcome to our website! The following is a document that outlines an agreement that exists between you and BattleCrate. Please read the following Terms of Service document carefully before using our services. The following applies to all users, unless otherwise agreed in writing.

BattleCrate reserves the right, at any time, to amend or modify this document without prior notice to you. We will take all reasonable actions to notify you of the changes to the document. Any changes to this document shall become effective immediately when posted to our website.

Definitions

The term "BattleCrate", "us", or "we" refers to the owner of the website whose registered office is Suite 317A, Empire Business Centre, 2 Empire Way, BB12 6HH, the company on which the registration number is 09761013. The term ‘you’ refers to the user, subscriber or visitor of our website. The terms "service(s)" shall be defined as any product, software or other saleable resource BattleCrate provides either for free or paid.

1. Registration & Eligibility

To use the services of BattleCrate, you must be over the age of 13, if you are under the age of 13 you must not use our services. Additionally, BattleCrate may, at its sole discretion, refuse services on any grounds to any customer without warranted reason.

By signing up for our services you agree to be bound and governed by this Terms of Service document. Your information will be securely held in our database so long as your account exists (and up to thirty days after you have requested deletion). Your hereby declare all information provided is accurate and up-to-date.

2. Billing & Payments

A billing period will be defined as one calendar month. BattleCrate’s billing system works by credit being loaded into your account. This prepayment of services is to protect the company from bad debtors.

If your account runs out of credit, and you do not have automatic payments set up, we reserve the right to suspend your services. If after 48 hours you have not added more credit your account we may permanently delete the services. We reserve the right to cancel, suspend or delete any services that are not fully paid for within our strict payment terms - additionally we hold no liability for any data loss that may be incurred through failure to pay for all bills. IP addresses and sub domains may change if your account’s services are suspended. If you wish to resume using BattleCrate after services have been suspended, our team will get in touch to collect any outstanding amounts.

We reserve the right to charge any payment methods on your account if your account is negative - this may be without notice.

Our services are provided through loading credit into your account using payment methods such as Debit Card, PayPal, Credit Card or Bitcoin. Payments which are loaded into your account are usually non-refundable (outside the policy setout in our Refunds Policy). From time to time, at the complete discretion of BattleCrate, users may be permitted to withdraw unused credit from your account. This will be dealt with on a case-by-case basis. The minimum allowed to withdraw credit from your account shall be £10.00, of credit accrued through an accepted form (see exclusions below). If you would like to start a request to withdraw credit from your account, please contact our support team. Credit which has been granted to your account, or promotional credit shall be excluded. Credit which has been earnt through referrals shall be granted this privilege.

Chargebacks

Charge backs are an issue for any online business - BattleCrate operates a strict policy on chargebacks: your account will be debited the amount charged in addition to any fees we have incurred. An administration fee of £10 will also be deducted from your account. Instead of performing a chargeback please contact our team, this will be beneficial to both parties.

Auto top-ups

If you choose to enable auto top-ups when loading credit into your account, we will attempt to charge your default payment method a set amount (at your discretion, minimum of £5) each time your account credit runs below £0.50. This feature can be disabled at any point through your Billing settings in our Web Console.

3. Limitation of Liability

BattleCrate’s liability for all our clients will not exceed that which has been paid by the Client to BattleCrate within the current billing period. The company will not be held responsible for any costs or loss of revenue outside of our control.

4. Confidentiality

The information you provide through our services will not be shared with any companies or entities outside of the BattleCrate group - it will be held solely for the use of BattleCrate, partners and their staff. Your confidentiality is our utmost concern, and we take all necessary steps to maintaining your privacy while using our services.

In some circumstances, BattleCrate may be required by law to disclose user information - BattleCrate makes a pledge to our users to only disclose information, to any external party when legally required to do so.

5. Publications & Marketing

BattleCrate, from time to time, may use data about your account for marketing, funding and other business related tasks. Any information used for these purposes will be completely anonymous before it leaves our control.

Additionally you may receive a request from a member of our team to use your company name, service name or brand as part of these materials, consent will be presumed unless a representative for your account contacts us to state otherwise.

An eye for details - if you’re reading this, have technical experience, and are looking for your next career move we would love to hear from you! We are looking for individuals who are looking to go the extra mile in everything they do - if this describes you, get in touch!

6. Termination

As a matter of last resort, BattleCrate retains the right to permanently suspend services for any user for breach of this Terms of Service agreement. The decision to terminate accounts will be made solely by a senior member of the BattleCrate team. Once an account has been terminated, it is not reversible. All services will be permanently deleted and all game, database and other user files will be removed from our systems.

BattleCrate will retain records of transactions, sales, user activity and basic contact details for an indefinite period of time.

7. Closing your Account

As a user of BattleCrate you have the choice, at any time, to rescind your consent to this agreement, this will be in the form of closing your account with us. If you wish to withdraw consent for this agreement, please contact our support staff who will walk you through the process.

BattleCrate will retain basic information about your account for an indefinite amount of time after your account is closed, this is for legal and billing purposes.

8. The Law

BattleCrate is a registered U.K. Company, this contract will be enforced through the British Legal System exclusively. All relevant consumer rights will not be infringed by this agreement and BattleCrate agrees to follow all relevant British Laws whilst providing you services, regardless of your host country.

Questions

If you have any questions about any part of this agreement, please contact us at legal@battlecrate.io.